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Cancellation Policies

Programs Cancelled by CHEP

  • CHEP reserves the right to cancel a program due to insufficient enrollment or any unforeseen circumstances.
  • CHEP will post program cancellations to our program webpage and on social media outlets.
  • Every effort will be made to notify participants of the cancellation via email.
  • In cases of extreme weather, a public announcement will be made on Baltimore WBAL radio station (AM 1090) when possible.
  • Registration fees will be fully refunded if CHEP is unable to re-schedule a cancelled a program.
  • Credit card processing fees will apply on refunds made on credit card payments for cancelled programs not able to be rescheduled.
    • See refund options below for details.

Programs Cancelled by a Registrant

  • Cancellations must be received by email or by phone two business days prior to the program date.
  • Cancellation Refund Options:
    • A refund less a $10 processing fee will be provided.
    • A voucher or registration transfer for full registration fee to be used within 6 months of the cancellation.
  • Department of Veterans Affairs employee cancellations can only receive a voucher - no refunds.
  • No refund or voucher will be given for cancellations received on or after the program date.

ACLS/PALS/CPR Cancellation Policy

Due to the nature and demand for these courses, the following cancellation policy applies:

  • More than 20 business days prior to the course – Refund or voucher minus 50%
  • 10 Business Days prior to the course or less - No refund or voucher.

Please Note: Refunds for books will not be provided.



  • Vouchers are transferable and may be used toward a future program prior to the expiration date.
  • Original vouchers must be presented at the day of the program.
  • Vouchers cannot be exchanged for money and will not be reissued after the expiration date.